Privacy Policy

Last updated: 19.1.2026.

This Privacy Policy explains how Split Boat Trips (operated by Podmornica d.o.o., hereinafter referred to as “we”, “us” or “our”) collects, uses, stores, and protects personal data of users who visit our website www.splitboattrips.com or use our services.

We are committed to protecting your privacy and processing your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Croatian data protection laws.

 

1. Data Controller

  • Company name: Podmornica d.o.o.

  • Registered address: Hercegovačka 16, Split

  • OIB / VAT ID: 66200645315

  • Email: info@splitboattrips.com

  • Phone: +385993500905

 

2. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Full name

  • Email address

  • Phone number

  • Billing details (only when required for payment processing)

  • Reservation details (tour type, date, number of participants)

  • Communication data (emails, messages, inquiries)

  • Technical data such as IP address, browser type, device information, and cookies

We do not collect or process special categories of personal data (such as health data or sensitive personal information).

 

3. Purpose of Data Processing

Your personal data is processed for the following purposes:

  • To respond to inquiries and provide requested information

  • To process bookings and reservations

  • To issue confirmations, invoices, and service-related communications

  • To comply with legal and accounting obligations

  • To improve our website, services, and customer experience

  • To ensure website security and prevent misuse

 

4. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Performance of a contract or steps prior to entering into a contract

  • Compliance with legal obligations

  • Legitimate business interests (such as service improvement and security)

  • Consent, where required (e.g. marketing communications)

 

5. Data Sharing and Third Parties

We may share your personal data only when necessary and exclusively with trusted third parties, including:

  • Payment service providers (e.g. Stripe)

  • Booking and reservation platforms (e.g. GetYourGuide, Viator or similar partners)

  • Accounting or legal service providers, when required by law

Your data will never be sold or shared with unauthorized third parties.

 

6. Data Retention Period

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

Accounting and invoice-related data is stored for the period required by Croatian law.

 

7. Cookies

Our website uses cookies to ensure proper functionality and improve user experience.

Cookies may include:

  • Essential cookies required for website operation

  • Analytics cookies to understand website usage and performance

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

 

8. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.

Despite our efforts, no data transmission over the internet can be guaranteed to be completely secure.

 

9. Your Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data (“right to be forgotten”)

  • Restrict or object to data processing

  • Data portability

  • Withdraw consent at any time, where processing is based on consent

To exercise your rights, please contact us at info@spliboattrips.com

 

10. Complaints

If you believe that your data protection rights have been violated, you have the right to file a complaint with the competent supervisory authority:

Croatian Personal Data Protection Agency (AZOP)
Website: https://azop.hr

 

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page with an updated revision date.

We encourage users to review this Privacy Policy periodically.

 

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact



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